Public (HSE)

Phoenix Park Community Nursing Units

St Mary's Hospital, Phoenix Park, D20 TY72

Call 01 959515|559|529

Fair Deal weekly price

€2,373

HSE cost of care, from 1 September 2026

Registered beds

146

HIQA maximum occupancy

Registered until

18 June 2027

Current registration since 19 June 2024

Inspection score

62/ 100

Several problems found

Getting worse

Ranked 96 of 103 scored homes in Co. Dublin · 112 of 120 within 25 km

Leadership and management65

Quality and safety of care59

What went into the score

31 March 2026 · counts 50%5 not compliant · 5 of 12 compliant · 57
30 September 2025 · counts 30%2 not compliant · 4 of 14 compliant · 66
22 October 2024 · counts 20%4 not compliant · 8 of 17 compliant · 69

Fair Deal price is 68% above the Co. Dublin median of €1,413 a week.

How we calculate this score

Every regulation HIQA judged on an inspection earns points: Compliant 100, Substantially compliant 65, Not compliant 25.
Where the compliance plan rates the risk of a failing regulation, orange (moderate risk) takes off 15 more points and red (high risk) takes off 40. Yellow (low risk) takes off nothing.
An inspection's score is the average over the regulations it looked at.
A home's score combines its last 3 inspections: the newest counts for 50%, the one before for 30% and the one before that for 20%. With fewer inspections the weights are scaled up to 100%.
The trend compares the newest inspection's score with the average of the earlier ones: 5 points or more higher is improving, 5 or more lower is declining, anything else is stable.
Homes are ranked by score within their county and among scored homes within 25 km. Homes with the same score share a rank.

Method v1. It uses only HIQA's published judgments, not our opinion, and is recalculated whenever a new report is published.

What the latest inspection found

Phoenix Park Community Nursing Units provides care for 135 residents with a dedicated staff team who are kind and supportive. Residents generally feel safe and well cared for, with good access to healthcare and activities. However, there are concerns about some care plans not being fully personalised, inconsistent management of behaviours that challenge, and issues with the premises such as missing call bells and damaged furniture. The provider is working on improvements, including staff training and premises upgrades, but some problems remain.

Long-term care
Dementia care

What inspectors liked

Residents feel safe and well cared for by kind and courteous staff.
Good access to healthcare professionals and out-of-hours medical support.
Positive mealtime experiences with choice and assistance provided in a kind, unrushed manner.
A range of activities and social events are available and residents can choose to participate or not.
Complaints are managed effectively and residents feel comfortable raising concerns.

What needed to improve

Some care plans are not personalised or fully aligned with residents' assessed needs, affecting care quality.
Management of behaviours that challenge is inconsistent and not always following care plans.
Not all communal areas have accessible call bell facilities, which is a repeat issue.
Residents' personal records are sometimes stored insecurely and visible to others.
Damaged furniture, scuffed paintwork, and inappropriate storage in bathrooms and maintenance areas pose safety and comfort issues.

What residents said

“the food is lovely”
“the food is very good, anything you want you can get”
“the staff are great, they're fantastic”
“I am very happy, I've never had any problems since I've been here”

Staffing: There are some staff vacancies filled by a mix of agency and centre staff, with efforts to use familiar agency staff for continuity. Staff have access to training, but some are not up to date, especially in restraint use and manual handling. Recruitment is ongoing with new staff expected to start soon.
Activities: A schedule of activities is available including word games, poetry, book club, newspaper reading, walks, manicures, and planned social events like concerts and outings. Residents can choose to participate or not.
Food: Meals offer choice and are served hot and nutritious. Assistance is provided kindly and without rush. Some residents prefer to eat in their rooms and report meals are always hot. Staff respond to residents' preferences and provide alternatives if needed.
Dementia: Many residents have dementia or cognitive impairment and appear content. Staff have good knowledge of their needs. Training on managing behaviours that challenge is planned to improve staff skills.

Summarised by AI from the HIQA report of 31 March 2026. Check the report for the full picture.Source report (PDF)

Inspection history

HIQA judges each regulation as Compliant Substantially compliant Not compliantRisk: Low Moderate High

31 March 2026
Unannounced inspection · published Jul 2026
5 compliant2 mostly5 not compliant
ShowHide
Leadership and management
Written policies and proceduresCompliant
Training and staff developmentLow risk · fix by 14 June 2026Mostly
RecordsModerate risk · fix by 15 May 2026Not compliant
Governance and managementLow risk · fix by 9 June 2026Mostly
Complaints procedureCompliant
Applications by registered providers for the variation or removal of conditions of registrationModerate risk · fix by 5 June 2026Not compliant
Quality and safety of care
Individual assessment and care planModerate risk · fix by 14 June 2026Not compliant
Managing behaviour that is challengingModerate risk · fix by 1 June 2026Not compliant
ProtectionCompliant
Residents' rightsCompliant
PremisesModerate risk · fix by 30 June 2026Not compliant
Medicines and pharmaceutical servicesCompliant
Read the full HIQA report (PDF)
30 September 2025
Unannounced inspection · published Feb 2026
4 compliant8 mostly2 not compliant
ShowHide
Leadership and management
Written policies and proceduresLow risk · fix by 16 December 2025Mostly
StaffingCompliant
Training and staff developmentLow risk · fix by 31 January 2026Mostly
RecordsModerate risk · fix by 10 December 2025Not compliant
InsuranceCompliant
Governance and managementLow risk · fix by 31 March 2026Mostly
Notification of incidentsCompliant
Quality and safety of care
Individual assessment and care planModerate risk · fix by 31 March 2026Not compliant
Managing behaviour that is challengingLow risk · fix by 30 September 2026Mostly
ProtectionModerate risk · fix by 28 February 2026Mostly
Residents' rightsLow risk · fix by 31 January 2026Mostly
PremisesLow risk · fix by 31 May 2026Mostly
Food and nutritionCompliant
Medicines and pharmaceutical servicesLow risk · fix by 31 January 2026Mostly
Read the full HIQA report (PDF)
22 October 2024
Announced inspection · published Jan 2025
8 compliant5 mostly4 not compliant
ShowHide
Leadership and management
Persons in chargeCompliant
StaffingCompliant
RecordsLow risk · fix by 2 December 2024Mostly
Governance and managementModerate risk · fix by 30 November 2024Not compliant
VolunteersCompliant
Notification of incidentsModerate risk · fix by 28 November 2024Not compliant
Application for registration or renewal of registrationCompliant
Quality and safety of care
Health careLow risk · fix by 29 November 2024Mostly
ProtectionModerate risk · fix by 30 January 2025Not compliant
Residents' rightsModerate risk · fix by 31 March 2025Not compliant
VisitsCompliant
Personal possessionsCompliant
PremisesLow risk · fix by 31 December 2024Mostly
Temporary absence or discharge of residentsCompliant
Risk managementCompliant
Infection controlLow risk · fix by 31 January 2025Mostly
Fire precautionsLow risk · fix by 31 January 2025Mostly
Read the full HIQA report (PDF)
22 November 2023
Unannounced inspection · published Mar 2024
6 compliant4 mostly3 not compliant
ShowHide
Leadership and management
Directory of residentsCompliant
Governance and managementLow risk · fix by 29 March 2024Mostly
Contract for the provision of servicesLow risk · fix by 28 February 2024Mostly
Complaints procedureModerate risk · fix by 1 June 2024Not compliant
Quality and safety of care
Managing behaviour that is challengingLow risk · fix by 1 April 2024Mostly
ProtectionCompliant
Residents' rightsModerate risk · fix by 29 March 2024Not compliant
Communication difficultiesCompliant
Personal possessionsModerate risk · fix by 29 March 2024Not compliant
End of lifeCompliant
Food and nutritionCompliant
Information for residentsLow risk · fix by 30 March 2024Mostly
Medicines and pharmaceutical servicesCompliant
Read the full HIQA report (PDF)

Fair Deal price

This is the most the home can charge a week for residents on the Fair Deal scheme. Under Fair Deal you pay up to 80% of your income and 7.5% of the value of your assets a year, and the State pays the rest. Homes may charge extra for things like activities, hairdressing or newspapers, so ask about these when you call.

List	Published	Weekly price
HSE public homes	1 September 2026	€2,373

Registration conditions

Read the conditions HIQA attached to this registration

Condition 1: Subject to any prohibitions or restrictions contained in any other condition(s), the designated centre shall be operated at all times in accordance with the Statement of Purpose and within the footprint of the designated centre on the floor plan received on 15 August 2024. The registered provider shall only provide for the specific care and support needs, and services, within the facilities as set out the Statement of Purpose, as agreed with the Chief Inspector at the time of registration. Any changes to the specific care and support needs and services provided must be agreed in advance with the Chief Inspector. Condition 2: Only persons aged 18 years or older shall be accommodated at the designated centre at any time. Condition 3: The maximum number of persons that may be accommodated at the designated centre is: 146.

Other homes nearby

Worth phoning too if this home has no bed available.

Maryfield Nursing Home
Voluntary
Chapelizod, Co. Dublin· 880 m away
Fair Deal weekly price
€1,395 / week
Inspection score
74
Beds
69 beds
Phone
01 567 7576
Glenaulin Nursing Home
Private
Chapelizod, Co. Dublin· 1.3 km away
Fair Deal weekly price
€1,437 / week
Inspection score
84
Beds
84 beds
Phone
01 626 4677
Mount Sackville Nursing Home
Voluntary
Chapelizod, Co. Dublin· 1.7 km away
Fair Deal weekly price
€1,384 / week
Inspection score
85
Beds
34 beds
Phone
01 821 3134
Hollybrook Lodge
Public (HSE)
Inchicore, Co. Dublin· 1.8 km away
Fair Deal weekly price
€1,460 / week
Inspection score
64
Beds
48 beds
Phone
01 428 4658
Croft Nursing Home
Private
Inchicore, Co. Dublin· 1.8 km away
Fair Deal weekly price
€1,392 / week
Inspection score
69
Beds
36 beds
Phone
01 454 2374
Navan Road Community Unit
Public (HSE)
Dublin 7, Co. Dublin· 2.5 km away
Fair Deal weekly price
€1,882 / week
Inspection score
87
Beds
38 beds
Phone
01 824 5010 / 01 824 5020

Inspection score

62/ 100

Several problems found

Getting worse

Ranked 96 of 103 scored homes in Co. Dublin · 112 of 120 within 25 km

Leadership and management65

Quality and safety of care59

What went into the score

31 March 2026 · counts 50%5 not compliant · 5 of 12 compliant · 57
30 September 2025 · counts 30%2 not compliant · 4 of 14 compliant · 66
22 October 2024 · counts 20%4 not compliant · 8 of 17 compliant · 69

Fair Deal price is 68% above the Co. Dublin median of €1,413 a week.

How we calculate this score

Every regulation HIQA judged on an inspection earns points: Compliant 100, Substantially compliant 65, Not compliant 25.
Where the compliance plan rates the risk of a failing regulation, orange (moderate risk) takes off 15 more points and red (high risk) takes off 40. Yellow (low risk) takes off nothing.
An inspection's score is the average over the regulations it looked at.
A home's score combines its last 3 inspections: the newest counts for 50%, the one before for 30% and the one before that for 20%. With fewer inspections the weights are scaled up to 100%.
The trend compares the newest inspection's score with the average of the earlier ones: 5 points or more higher is improving, 5 or more lower is declining, anything else is stable.
Homes are ranked by score within their county and among scored homes within 25 km. Homes with the same score share a rank.

Method v1. It uses only HIQA's published judgments, not our opinion, and is recalculated whenever a new report is published.

What the latest inspection found

Long-term care
Dementia care

What inspectors liked

Residents feel safe and well cared for by kind and courteous staff.
Good access to healthcare professionals and out-of-hours medical support.
Positive mealtime experiences with choice and assistance provided in a kind, unrushed manner.
A range of activities and social events are available and residents can choose to participate or not.
Complaints are managed effectively and residents feel comfortable raising concerns.

What needed to improve

Some care plans are not personalised or fully aligned with residents' assessed needs, affecting care quality.
Management of behaviours that challenge is inconsistent and not always following care plans.
Not all communal areas have accessible call bell facilities, which is a repeat issue.
Residents' personal records are sometimes stored insecurely and visible to others.
Damaged furniture, scuffed paintwork, and inappropriate storage in bathrooms and maintenance areas pose safety and comfort issues.

What residents said

“the food is lovely”
“the food is very good, anything you want you can get”
“the staff are great, they're fantastic”
“I am very happy, I've never had any problems since I've been here”

Staffing: There are some staff vacancies filled by a mix of agency and centre staff, with efforts to use familiar agency staff for continuity. Staff have access to training, but some are not up to date, especially in restraint use and manual handling. Recruitment is ongoing with new staff expected to start soon.
Activities: A schedule of activities is available including word games, poetry, book club, newspaper reading, walks, manicures, and planned social events like concerts and outings. Residents can choose to participate or not.
Food: Meals offer choice and are served hot and nutritious. Assistance is provided kindly and without rush. Some residents prefer to eat in their rooms and report meals are always hot. Staff respond to residents' preferences and provide alternatives if needed.
Dementia: Many residents have dementia or cognitive impairment and appear content. Staff have good knowledge of their needs. Training on managing behaviours that challenge is planned to improve staff skills.

Summarised by AI from the HIQA report of 31 March 2026. Check the report for the full picture.Source report (PDF)

Inspection history

HIQA judges each regulation as Compliant Substantially compliant Not compliantRisk: Low Moderate High

31 March 2026
Unannounced inspection · published Jul 2026
5 compliant2 mostly5 not compliant
ShowHide
Leadership and management
Written policies and proceduresCompliant
Training and staff developmentLow risk · fix by 14 June 2026Mostly
RecordsModerate risk · fix by 15 May 2026Not compliant
Governance and managementLow risk · fix by 9 June 2026Mostly
Complaints procedureCompliant
Applications by registered providers for the variation or removal of conditions of registrationModerate risk · fix by 5 June 2026Not compliant
Quality and safety of care
Individual assessment and care planModerate risk · fix by 14 June 2026Not compliant
Managing behaviour that is challengingModerate risk · fix by 1 June 2026Not compliant
ProtectionCompliant
Residents' rightsCompliant
PremisesModerate risk · fix by 30 June 2026Not compliant
Medicines and pharmaceutical servicesCompliant
Read the full HIQA report (PDF)
30 September 2025
Unannounced inspection · published Feb 2026
4 compliant8 mostly2 not compliant
ShowHide
Leadership and management
Written policies and proceduresLow risk · fix by 16 December 2025Mostly
StaffingCompliant
Training and staff developmentLow risk · fix by 31 January 2026Mostly
RecordsModerate risk · fix by 10 December 2025Not compliant
InsuranceCompliant
Governance and managementLow risk · fix by 31 March 2026Mostly
Notification of incidentsCompliant
Quality and safety of care
Individual assessment and care planModerate risk · fix by 31 March 2026Not compliant
Managing behaviour that is challengingLow risk · fix by 30 September 2026Mostly
ProtectionModerate risk · fix by 28 February 2026Mostly
Residents' rightsLow risk · fix by 31 January 2026Mostly
PremisesLow risk · fix by 31 May 2026Mostly
Food and nutritionCompliant
Medicines and pharmaceutical servicesLow risk · fix by 31 January 2026Mostly
Read the full HIQA report (PDF)
22 October 2024
Announced inspection · published Jan 2025
8 compliant5 mostly4 not compliant
ShowHide
Leadership and management
Persons in chargeCompliant
StaffingCompliant
RecordsLow risk · fix by 2 December 2024Mostly
Governance and managementModerate risk · fix by 30 November 2024Not compliant
VolunteersCompliant
Notification of incidentsModerate risk · fix by 28 November 2024Not compliant
Application for registration or renewal of registrationCompliant
Quality and safety of care
Health careLow risk · fix by 29 November 2024Mostly
ProtectionModerate risk · fix by 30 January 2025Not compliant
Residents' rightsModerate risk · fix by 31 March 2025Not compliant
VisitsCompliant
Personal possessionsCompliant
PremisesLow risk · fix by 31 December 2024Mostly
Temporary absence or discharge of residentsCompliant
Risk managementCompliant
Infection controlLow risk · fix by 31 January 2025Mostly
Fire precautionsLow risk · fix by 31 January 2025Mostly
Read the full HIQA report (PDF)
22 November 2023
Unannounced inspection · published Mar 2024
6 compliant4 mostly3 not compliant
ShowHide
Leadership and management
Directory of residentsCompliant
Governance and managementLow risk · fix by 29 March 2024Mostly
Contract for the provision of servicesLow risk · fix by 28 February 2024Mostly
Complaints procedureModerate risk · fix by 1 June 2024Not compliant
Quality and safety of care
Managing behaviour that is challengingLow risk · fix by 1 April 2024Mostly
ProtectionCompliant
Residents' rightsModerate risk · fix by 29 March 2024Not compliant
Communication difficultiesCompliant
Personal possessionsModerate risk · fix by 29 March 2024Not compliant
End of lifeCompliant
Food and nutritionCompliant
Information for residentsLow risk · fix by 30 March 2024Mostly
Medicines and pharmaceutical servicesCompliant
Read the full HIQA report (PDF)

Fair Deal price

List	Published	Weekly price
HSE public homes	1 September 2026	€2,373

Registration conditions

Read the conditions HIQA attached to this registration

Other homes nearby

Worth phoning too if this home has no bed available.

Maryfield Nursing Home

Voluntary

Chapelizod, Co. Dublin· 880 m away

Fair Deal weekly price: €1,395 / week
Inspection score: 74
Beds: 69 beds
Phone: 01 567 7576

Glenaulin Nursing Home

Private

Chapelizod, Co. Dublin· 1.3 km away

Fair Deal weekly price: €1,437 / week
Inspection score: 84
Beds: 84 beds
Phone: 01 626 4677

Mount Sackville Nursing Home

Voluntary

Chapelizod, Co. Dublin· 1.7 km away

Fair Deal weekly price: €1,384 / week
Inspection score: 85
Beds: 34 beds
Phone: 01 821 3134

Hollybrook Lodge

Public (HSE)

Inchicore, Co. Dublin· 1.8 km away

Fair Deal weekly price: €1,460 / week
Inspection score: 64
Beds: 48 beds
Phone: 01 428 4658

Croft Nursing Home

Private

Inchicore, Co. Dublin· 1.8 km away

Fair Deal weekly price: €1,392 / week
Inspection score: 69
Beds: 36 beds
Phone: 01 454 2374

Navan Road Community Unit

Public (HSE)

Dublin 7, Co. Dublin· 2.5 km away

Fair Deal weekly price: €1,882 / week
Inspection score: 87
Beds: 38 beds
Phone: 01 824 5010 / 01 824 5020